7 Things to Consider when buying a business phone system

Buying a new business phone system is one of the most important purchases for any business. The selection of a phone system can either bring a business closer to its customers and clients. It is therefore essential that you choose the right phone system for your business needs. The telephone is quite often the fastest and easiest way to reach customers and clients. It should also be the fastest and easiest way for them to reach you. It should be flexible enough to be able to cover all of your company’s needs and handle all calls appropriately. The last thing any business wants is for its important business callers and customers to be routed incorrectly, disconnected, or faced with a long list of confusing automated options.  There are lots of factors that need to be taken in to consideration when choosing a new business telephone system.

Below are the main ones:

1. You need enough capacity to fulfill your current business needs.

2. Assess your potential future growth and select a compatible phone system accordingly.

3. Ensure compatibility with any equipment you already own (handsets, headsets, conferencing equipment, cabling, etc).

4. What features does yor business phone system need to incorporate.

Fulfilling all the factors above and any more you can think of can be an expensive challenge for any business. The aim of this guide is to help you understand what decisions you need to make in order to choose the right phone system for your business.It is important that when buying a new business telephone system, that you know your requirements in advance. Knowing what features need to be included with your new telephone system will stand you in good stead when it comes to negotiating with potential suppliers.

When considering buying a new telephone system for your business, there are two major factors that determine the size of the system you require: Lines. These are sometimes called trunks. The number of lines a system has denotes the number of outside lines being used by a company. Extensions. Most extensions will be made up of handsets. Though any equipment that requires a phone line is classed as an extension. This includes fax machines, modems, and credit card equipment etc.  It is important that you make a list of all the extensions and lines you may need for your new phone system. Not forgetting some users may need more than one line and multiple extensions. When planning for a new business phone system, you should take into account the future expansion of your company, by foreseeing any extra needs at an early stage.

Even if your current telephone system is handling calls well for the time being, this may not be the case when any future expansion or improvements are fully implemented. A good business phone system should be able to handle expansion easily and in a cost effective manor. When planning your new system it is important that you enquire about the potential cost for the addition of more extensions or ports. It is important that when choosing a new business phone system, you ensure expansion will come not only easily but as affordable as possible for your company.

Finding a good reliable dealer is the most important part of buying a new business phone system. A good reputable dealer will not only be able to sell you the system you require, but will offer excellent, guaranteed installation and service as well as always be on hand to answer any questions you have when problems arise. To put it simply they will be there to hold your hand and guide you through the process, from the planning and selection of a suitable system, to the implementation of you new system and training of staff. Any potential supplier will be more than happy to talk to you about any aspect of a new business phone system, and offer testimonials as to the quality of their systems and installation service. It is not uncommon for buyers to require a demonstration of potential new phone systems.

Any reputable dealer will be more than happy to offer a full demonstration of any phone system they supply. It is better for the dealer to visit your site, that way they can get a proper view of your existing system and evaluate your future communication requirements and cabling needs.

Check List

1. Decide which type of phone system best suits your businesses needs.

2. Plan the size of your new system by evaluating the amount of lines and extensions you require. Don’t forget to plan for any future expansion.

3. Decide what extra features you might require from you new business phone system (voicemail, door phones, etc).

4. Contact a few reputable dealers.

5. Arrange for a demonstration of suitable phone systems.

6. Work with your chosen dealer to select and purchase the correct system for your business.

7. Don’t forget to sort suitable training and an adequate service level agreement.

Final The purchase and installation of the correct telephone system for your business is a very important decision. It is imperative that you get it right first time, as the functionality and prosperity of you business could heavily depend upon it. Remember to follow the few simple guide lines outlined in this report, and you will be more prepared than most! 

 
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